Dpt24 respects and safeguards the privacy of every member on our platform. This Privacy Policy clearly explains how we collect, use, store, and protect your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Six core principles that underpin how dpt24 handles your personal data.
All personal data and financial transactions on dpt24 are protected with industry-grade 256-bit SSL encryption. Your information is never transmitted in plain text and cannot be intercepted by any third party while in transit.
Dpt24 is fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA). All data processing activities are carried out in accordance with PDPA principles, including the principles of consent, notice, security and data subject interest.
Dpt24 has never and will never sell, rent, or trade members' personal data to any third party for marketing or commercial purposes. Your data is used solely for the purposes you have consented to.
Dpt24 is committed to being transparent about how we use your data. This Privacy Policy is written in plain, straightforward language that Malaysian players can easily understand — not confusing legal jargon.
You have the full right to access, correct, delete, or restrict the processing of your personal data at dpt24. Any data-related requests can be submitted to our privacy team and will be processed within 14 business days.
The dpt24 security team monitors our systems around the clock, 24 hours a day, 7 days a week, to detect and prevent cybersecurity threats. Members affected by any security incident will be notified within 72 hours.
dpt24's Privacy Commitment: We understand that your personal data is a trust placed in us. dpt24 is committed to handling your data with responsibility, transparency, and full compliance with applicable Malaysian law.
This Privacy Policy is published by dpt24, the operator of an online gaming platform accessible at dpt24.bet. This document describes how dpt24 collects, uses, discloses, stores and protects your personal data when you use the dpt24 website, gaming platform, progressive web application (PWA) and all related services.
This dpt24 Privacy Policy is drawn up in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and the guidelines of the Personal Data Protection Commissioner of Malaysia. By registering for or using the dpt24 platform, you agree to the data collection and usage practices described in this policy.
This dpt24 Privacy Policy applies to all users of the dpt24 platform in Malaysia, including registered members, website visitors, and any individuals who interact with dpt24's services through any communication channel. If you do not agree with any part of this policy, please do not use the dpt24 platform.
This dpt24 Privacy Policy may be updated from time to time. The latest version will always be available on this page. The date of the most recent update is shown at the top of this page.
Dpt24 collects personal data necessary to provide Malaysian players with a safe, responsible, and high-quality online gaming experience. We collect only data that is relevant and not excessive, in line with PDPA's data minimisation principles.
| Data Category | Example | Primary Purpose | Legal Basis |
|---|---|---|---|
| Identity | Full name, MyKad, date of birth | KYC verification, fraud prevention | Legal compliance |
| Contact | Phone number | Account communications, OTP | Contract performance |
| Finance | Bank accounts, e-wallets | Processing deposits & withdrawals | Contract performance |
| Technical | IP address, device information | Security, fraud detection | Dpt24's legitimate interests |
| Usage | Game records, bets | Account management, auditing | Legal compliance |
Dpt24 uses collected personal data solely for legitimate, stated purposes. We will not process your data for any other purpose without your prior consent, except where permitted under applicable Malaysian law.
Dpt24 may use your contact information to keep you informed about promotions, bonuses, and the latest offers on the dpt24 platform that are relevant to you. You may opt out of marketing communications at any time by contacting the dpt24 support team or through your account settings. Opting out of marketing will not affect your receipt of essential service communications related to your account.
Dpt24 does not sell, rent, or trade members' personal data to third parties. However, in the course of legitimate business operations, dpt24 may need to share certain data with the following parties, subject to strict privacy safeguards:
Dpt24 may disclose your personal data to Malaysian government authorities, regulatory bodies, or law enforcement agencies when required by law or court order. In all such cases, dpt24 will endeavour to notify you of the disclosure in advance, unless prohibited by law.
All third-party service providers working with dpt24 are required to sign data processing agreements that comply with Malaysia's PDPA 2010 and guarantee the protection of dpt24 member personal data to a standard equal to or higher than dpt24's own.
Dpt24 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction or accidental disclosure.
In the event of a data security breach that may affect the personal data of dpt24 members, we are committed to notifying affected members within 72 hours of becoming aware of the incident, in line with PDPA 2010 requirements. The notice will describe the nature of the breach, the data potentially affected, and the steps dpt24 is taking to address the situation.
As a dpt24 member and data subject under Malaysia's PDPA 2010, you have the following rights regarding your personal data held by dpt24. To exercise any of these rights, please contact the dpt24 privacy team at privacy@dpt24.bet.
You have the right to request and receive a copy of the personal data dpt24 holds about you within 21 business days.
If your personal data is inaccurate or out of date, you have the right to request that dpt24 correct it without undue delay.
You may request the deletion of your personal data, subject to any legal record-retention obligations binding on dpt24.
In certain circumstances, you may request that dpt24 restrict the processing of your personal data while a dispute is being resolved.
You have the right to object to the processing of your data for direct marketing purposes, and dpt24 will cease such processing immediately.
You have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia if you believe your privacy rights have been violated by dpt24.
Dpt24 uses cookies and similar tracking technologies to enhance the user experience, analyse platform performance and ensure member account security. Cookies are small text files stored on your device when you visit the dpt24 platform.
You can manage or delete cookies at any time through your browser settings. However, disabling certain cookies may affect the functionality of the dpt24 platform and your gaming experience. For guidance on managing cookies in your browser, please refer to your browser's help documentation.
Dpt24 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required under applicable Malaysian law. Once personal data is no longer needed, dpt24 will securely delete or anonymise it.
| Data Type | Retention Period | Purpose |
|---|---|---|
| Active account data | For the duration of active membership | Member relationship management |
| Financial transaction records | 7 years after transaction | Legal requirements & audit |
| KYC Documents | 5 years after account closure | AML/KYC Compliance |
| Support communication logs | 3 years | Service references & disputes |
| Analytics cookie data | 13 months | Platform usage analytics |
Following the closure of your dpt24 account, your personal data will be retained only for as long as required by applicable Malaysian law before being permanently deleted from our systems.
If you have any questions, concerns, or requests regarding dpt24's Privacy Policy or how we handle your personal data, you may reach dpt24's Data Protection Officer (DPO) through the following channels:
All data rights requests will be responded to within 14 business days. For complex requests, dpt24 may require up to 21 business days, and we will notify you if additional time is needed.
Effective Date: This dpt24 Privacy Policy is effective from 1 January 2026 and supersedes all previous versions of the dpt24 Privacy Policy. For more information on the platform's terms of use, please refer to dpt24 Terms & Conditions.
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